Rock solid technology alone is not sufficient enough to meet the increasing demands of reliable, available and secure IT services. Strong processes, people skills, identification of roles and responsibilities are the underlying strengths much needed for technology to meet the expectations of a variety of stakeholders. These strengths are also essential to deliver the mission critical service solutions and a framework of service delivery management.

Information Technology Infrastructure Library (ITIL^®) is a framework of the best practices in IT service management and service delivery developed in the UK by Office of Government Commerce (OGC) and adopted globally across the board irrespective of size, location and industry.

bIT360 understands that in delivering an effective portfolio of IT services to an organization, the IT operations and service delivery must focus on the following three objectives:

• Understanding the business and operational needs for the service and creating solutions to deliver those under specific constraints.
• Deploy the solutions effectively and efficiently with as little disruption to the business as the service levels specify.
• Operate and manage the solution with excellence and collect metrics to constantly improve the processes in order to deliver the IT services that are predictable for the most extent and the organization should be able to trust that delivery.

bIT360's team of ITIL^® certified and experienced professionals use an integrated approach of aligning and integrating specific components of ITIL framework with the proven proprietary methodologies to train, consult, implement and appraise scalable, measurable and repeatable processes in the domains of:

• Service Support
• Incident Management
• Problem Management
• Configuration Management
• Change Management
• Release Management
• Service Delivery
• Service Level Management
• Availability Management
• Capacity Management
• Financial Management for IT Services
• Service Continuity Management

Like adaptation of any other best practice discipline or IT Framework, ITIL^® doesn't have to be implemented in an all-or-nothing fashion and this is where bIT360 can help you in customizing, initiating, nurturing, and maturing ITIL^® processes. Our team of expert professionals walk the walk with you. We can help you identify all opportunities of consolidation, integration, and virtualization in your IT environment and assist you in developing an IT service organization that maximizes your ROI in the shortest possible duration.

For more information about our services, please contact us.